Support
Need a hand with Tableu? Email us and we’ll help, whether it’s your account, a reading or the Tableu app in ChatGPT.
Contact support
We aim to reply within two business days. Include the email address on your Tableu account, and for a problem with a reading, roughly when it happened and which spread you used. Never send us your password.
Using Tableu in ChatGPT
- How do I connect Tableu?
- Add the Tableu app in ChatGPT. When asked, sign in to your Tableu account and choose Allow.
- How do I get a reading?
- Ask in your own words, for example “Draw a three-card reading about my week.” Tableu draws the cards, then writes the reading. Open questions such as “What should I understand about…?” work better than yes-or-no questions.
- How do I save a reading?
- Say “save this.” Tableu saves the reading to your journal and confirms the entry. Saving the same reading twice doesn’t create a duplicate.
- Can I add my own reflections?
- Yes. Tell ChatGPT what you noticed about a card or the whole reading, and ask to add it to the journal entry.
- How do I disconnect?
- Remove Tableu in your ChatGPT settings. Your journal stays in your Tableu account.
Account and sign-in
- I forgot my password.
- Choose Forgot password when you sign in. We’ll email you a reset link, which expires after 30 minutes.
- I didn’t get a verification or reset email.
- Check your spam folder, then request a new email. Verification links expire after 24 hours. If nothing arrives, email us from the address on your account.
- How do I change my profile or reading preferences?
- Open your Account page and edit Profile or Reading Preferences.
Plans and billing
- How do I change or cancel my plan?
- On your Account page, open Plan & usage and choose Manage Billing for Stripe, or Manage in your app store.
- I paid, but my plan hasn’t changed.
- Use Restore purchases on your Account page. If that doesn’t fix it, email us with the email address you used at checkout.
- Can I get a refund?
- Our Terms of Service cover refunds. If you think you were charged in error, email us.
Your data
- How do I export my journal?
- On your Account page, under Privacy & Data, choose Export all data (JSON) for your readings and account data. Export PDF and Export CSV contain journal entries only.
- How do I delete my account?
- On your Account page, under Privacy & data, choose Delete account. Deletion requests cancellation of active Stripe subscriptions. App-store subscriptions must be canceled separately in your app store. Deletion can’t be undone, so use Export all data (JSON) to save anything you want to keep first.
- What does Tableu remember about me?
- Your Account page lists the memories Tableu uses to personalize readings. You can delete them one by one or clear them all.
- How is my information used?
- Our Privacy Policy explains what we collect, who we share it with and how long we keep it.
About readings
- Is a reading professional advice?
- No. Readings are for reflection. They don’t replace a doctor, therapist, lawyer or financial adviser. If you’re in crisis, contact your local emergency services. In the US, you can call or text 988.
- A reading or a shared note seems wrong or harmful.
- Use Report on the note, or email us the share link or the time of the reading so that we can look into it.
- Found a security issue?
- Please email hello@lakefrontdigital.io with the details, and don’t share them publicly until we’ve had a chance to fix it.